Terms of Service

These terms apply when you use this website or ask HADA Travel Agency for help with travel. By sending a request or enquiry, you agree to them.

HADA acts as a travel agency. We help you find and book flights, assist with visa applications, and arrange tours and travel packages. The flights, hotels, tours and other services themselves are provided by airlines and suppliers under their own terms and conditions.

A flight request or enquiry submitted through this website is a request for options. It is not a confirmed booking. No booking exists until HADA has confirmed it to you and payment has been received. Please do not make non-refundable plans based on an unconfirmed request.

Any fare, package price or quote we share is indicative. Prices and seats depend on airline and supplier availability and can change at any time until a ticket is issued. We will always tell you the final price before you pay.

We accept Orange Money, Africell Money, bank transfer and cash, unless we agree otherwise with you in writing. Tickets and confirmations are issued after payment has been received and confirmed. Keep your payment reference — we record it against your booking.

Changes, cancellations and refunds are governed by the rules of the airline or supplier concerned, and their fees apply. Where a service charge of ours applies, we will tell you before you commit. We will always do our best to help you with a change request, but we cannot override an airline's policy.

We help you prepare and submit visa applications, but we do not guarantee visa approval. Visa decisions rest solely with the relevant embassy, consulate or authority. Fees paid to those authorities, and our assistance fees for work already done, are not refundable if an application is refused. You are responsible for the accuracy of the information and documents you give us.

Please make sure the names you give us match your passport exactly, and that your passport, visas, and any health requirements are valid for your trip. Costs caused by incorrect details supplied to us may not be recoverable.

HADA is responsible for the agency services we provide to you. We are not liable for the acts, delays, cancellations or failures of airlines, hotels, tour operators, transport providers or government authorities, or for losses outside our reasonable control. To the extent permitted by law, our liability in connection with a booking is limited to the service fees you paid us for that booking.

These terms are governed by the laws of Sierra Leone, and the courts of Sierra Leone have jurisdiction over any dispute.

Questions about these terms? Email hadaslfreetown@gmail.com or call +232 78 537880. See also our Privacy Policy.